This “Shipping Policy” outlines our procedures and regulations regarding order processing, shipping, and delivery.
Order Processing Time: Orders will be processed within 1 to 3 business days following successful payment. Processing takes place Monday through Friday (excluding weekends and public holidays). Orders placed after 4:00 PM on Friday will be processed the following Monday. Once your order has shipped, you will receive a shipping confirmation email containing the tracking number and delivery details. Please note that order processing time and shipping transit time are separate.
Delivery Area: Currently, we only offer delivery services to customers within the United States. Specific delivery coverage may vary based on the service areas of our logistics partners. If you are unable to select your region during checkout, it means delivery to that destination is currently unavailable.
Estimated Delivery Time: Estimated delivery times vary by destination. For destinations within the United States, the estimated delivery time is 4 to 6 business days.
Estimated Delivery Time: Estimated delivery times vary by destination. For destinations within Canada, the estimated delivery time is 4 to 6 business days.
The delivery times mentioned above are estimates only; actual delivery times may vary due to factors such as customs clearance, weather conditions, or carrier delays.
Shipping Costs: All orders qualify for free shipping. We occasionally run special free shipping promotions; if such a promotion is active, details will be clearly displayed on the checkout page. Once an order has shipped, any shipping fees paid are non-refundable.
Order Tracking: You will receive a tracking number via email once your order has shipped. Depending on the carrier’s processing speed, it may take 1 to 3 business days for tracking information to update.
Delivery Delays or Lost Packages: Although we partner with reliable logistics providers, delivery delays may still occur due to factors such as customs inspections, severe weather, carrier service disruptions, or seasonal peak demand.
If your order does not arrive within the estimated timeframe, please contact our customer service team for assistance. Incorrect Delivery Address: Customers are responsible for providing accurate delivery information at checkout. If an order has already been shipped to an incorrect or incomplete address, we may be unable to change the delivery address. If a package is returned due to incorrect address information, additional shipping fees may apply for reshipment.